Refund policy

Return & Refund Policy

We want you to feel completely confident shopping with Nuovaderm Beauty. If you’re not satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund — no questions asked.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

We offer free returns and exchanges within the 30-day return period. Once your return is received, your refund will be issued to your original payment method.

To start a return or exchange, contact us at info@nuovadermbeauty.com or text us at (715) 781-8538 for a quick response. We’ll provide the return instructions and, when applicable, a prepaid return shipping label.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged, defective, or incorrect, contact us right away at info@nuovadermbeauty.com or text (715) 781-8538.

We’ll make it right, right away.

Exchanges

If you would prefer a different product, please contact us within 30 days. We offer free exchanges and will help you through the process.

Refunds

Once we receive your return, we will process your refund to the original payment method. Your bank or credit card company may require additional time to post the refund to your account after it has been processed.

European Union Customers

If your order is shipped to the European Union, you may also have additional cancellation and return rights under applicable consumer-protection laws. Nothing in this policy limits any rights you are legally entitled to.

Need Help?

Customer satisfaction is extremely important to us. If you have any questions about a return, refund, exchange, or order issue, please contact:

Email: info@nuovadermbeauty.com
Text: (715) 781-8538

We go above and beyond for our customers and will do everything we reasonably can to make things right.